We guide our customers throughout the entire online shopping experience for our design products, from the first contact to the final delivery of the selected design element. Our mission is to guarantee a unique and inimitable experience. To accomplish this, we support the whole process by closely following our customers in every single aspect, offering a truly excellent Customer Care experience.
The Mavimatt shopping experience consists in the following phases:
CONTACT MAVIMATT
The customer contacts us via email or social media.
INITIAL CONSULTANCY
The customer will be guided throughout the entire shopping experience by a member of our team. Our consultant will clarify every detail of the client’s request, from the choice of the design element to the delivery.
DESIGN AND QUOTATION
Our team will provide the customer with a price quotation according to the order’s specifications and details the customer would like to place.
PRODUCT DEVELOPMENT
After confirming the quote with the receipt of the first payment, the building process of the design element will begin.
PRODUCT SHIPPING AND DELIVERY
When the item is complete and ready, we will inform the customer, and upon request, we will arrange the shipment by air, sea, or land to the final destination.
PAYMENT METHODS
Mavimatt’s customers come from all over the world. The selling process of our design items has no borders, so we accept different payment methods for the online purchase of products in the catalog, such as bank transfers, credit cards, Paypal, and Stripe.
